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Vivid Seats CEO Stan Chia Reveals Leadership Secrets


Opinions expressed by Entrepreneur contributors are their own.

On this episode of The CEO Series, we got a front-row seat to leadership lessons from Stan Chia, CEO and Board Director of Vivid Seats. Vivid Seats is an online ticket marketplace that did over $500 million in 2022. Stan shared amazing insights into running a huge company with over 500 employees, and his personal passions outside the boardroom that keep him energized and engaged.

Below are some highlights from our conversation, which you can see in the full video above.

The best aspect of being a CEO

“For me, the best part of being a CEO is getting to work in an industry that you love and with people that you love every day. It’s a privilege to set the direction and vision of the company.”

Related: Inside Potbelly’s Recipe for Fast Casual Success

On his career path

“I grew up thinking I wanted to be an aerospace engineer. I loved space shuttles and the concept of going to space. I was born in Singapore and grew up in New York. After high school, I was required to go back and serve in Singapore’s military. I did that for about three years. I was very fearful, but it turned out to be one of the best experiences I’ve had in terms of formulating who I am. After that, I had the opportunity to study industrial engineering at Georgia Tech. Part of this journey helped me realize that I didn’t think a specialized field was something that I wanted to do. So I pivoted into a more general space that allowed me to see more of the world, see more businesses and industries and I eventually landed here at Vivid Seats.”

Related: ‘Becoming a Unicorn Is Really Just the Beginning’ Leadership Lessons From Tech CEO Godard Abel

On the power of diversity

“My skills as a leader stem from an ability to learn, listen, understand and appreciate the diversity of culture. Singapore is a wonderful, multicultural society with lots of different folks who call it home. That great melding of cultures I think helped define a lot of who I am today. I’ve had the opportunity to go and try to build diverse teams wherever I’ve worked, and I’m super proud of the fact that when you look at our leadership team at the C-suite level, we’ve got more than 50 percent female leaders. And when you look at the board that we’ve put together at Vivid Seats, we came out of the gate with a majority diverse board.”

Related: With Over $120 Million in Sales, Dude Wipes Is No Joke. Here’s How the Company’s Chief Executive Dude Keeps Things Fun and Profitable.

On his personal motivation

“The people who I am privileged to lead motivate me. You know it’s that old military phrase, that you go to battle with them every day. You’ve got to love the troops you’re with and I love the team that we’ve got here, and, of course, the family that supports me in the background. Wanting to do a good job for all of them motivates me. And ultimately really believing in the mission of what Vivid Seats is, and that’s to make sure that everybody gets to experience and see those things that they love live.”

Check out more profiles of innovative and impactful leaders by visiting The CEO Series archives.



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The All-in-One, Super-Sized Ethical Hacking Bundle Is Only $40 for Presidents’ Day


Disclosure: Our goal is to feature products and services that we think you’ll find interesting and useful. If you purchase them, Entrepreneur may get a small share of the revenue from the sale from our commerce partners.

Every modern business is vulnerable to the threat of cyberattacks. History has proven that digital threats can be more costly than any, so how can an entrepreneur or business leader build something capable of withstanding common threats? Like any area, the more you learn about cybersecurity and ethical hacking, the better you can work with specialists or for yourself to protect your business online.

To help on the educational front, the All-in-One Super-Sized Ethical Hacking Bundle is on sale for just $39.97 (reg. $1,098) through February 19. This comprehensive solution features just over 130 hours of content spread across 18 expert-led courses. Let’s look at a strong example.

In the Website Hacking in Practice: Hands-On Course 101, you can get the ins and outs of how threats operate around websites, which are entities that every business needs to protect. Broken into 44 lectures, this course includes step-by-step breakdowns on ethical hacking and security for websites and web applications. It covers the ten most critical web application attacks, which are presented yearly by OWASP (Open Web Application Security Project).

This course is rated an average of 4.4/5 stars by students. Along with others in the bundle, it is taught by instructors from IT Security Academy, which has an average rating of 4.1/5 stars for its experience preparing aspiring IT professionals for certification exams and careers beyond. The rest of the bundle covers helpful topics like penetration testing, hacking wireless networks, hacking with Python, and more.

The All-in-One Super-Sized Ethical Hacking Bundle is on sale for just $39.97 (reg. $1,098) through February 19 at 11:59 p.m. PT.

StackSocial prices subject to change.



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The 7-Step ChatGPT Formula for Peak Productivity and Profit


Opinions expressed by Entrepreneur contributors are their own.

Unlock the full potential of AI for your business with this ultimate 7-step ChatGPT prompt formula. It’s the key to driving unprecedented productivity and soaring profitability with ease.

Are you fully utilizing AI to drive your productivity and profits yet? Download the free “AI Success Kit” (limited time only). You’ll also get a free chapter from Ben’s brand new book, “The Wolf is at The Door — How to Survive and Thrive in an AI-Driven World.”



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Mastering the Skill of Convincing Stakeholders to Approve and Execute Ideas


Opinions expressed by Entrepreneur contributors are their own.

As leaders, we may believe our big concepts will be successful, but pushing those ideas across the finish line takes not just effort but a willingness to persevere through challenges and pushback. There’s an art to gaining stakeholder support before ideas can be executed, and once leaders learn the right mindset and techniques, they often get the resources and help they need. First things first, however — anyone with a big idea must overcome any anxieties around sharing it.

Why fear is the big idea killer

Every good idea in this world would die if leaders didn’t have the boldness to share them. However, no idea is perfect from the start — and confidence isn’t a cure-all. When people share concepts that go beyond what they already know or have experienced, some fear is normal. Others don’t want to share their ideas because they fear the humiliation and resource insecurity that can come from having those ideas fail. The easy route is to shut down instead of branching out. But a strong backbone of personal conviction must prevail.

The truth is perception is often reality, and few people persuade well when they are stifled by fear. Sometimes, it’s not the quality of the idea, or even the certainty behind it, that sees it passed over – only the circumstances. Often, there’s a time constraint involved. Instead of fearing disapproval, ask how many people can support your idea and think about how you would build it out if you were not constrained by contracts or approval requirements.

This approach helps remove some of the bias-based boundaries leaders can impose on themselves, freeing them to see the full potential of the idea. It also offers a boost in confidence that stakeholders will notice during a pitch — which they will then associate with the trustworthiness of the concept itself.

Related: From Customers to Investors to Employees, Here’s How to Connect With Every Company Stakeholder

Getting others on board

Once leaders have confronted any fears that hold them back from expressing their ideas, they have a few tangible ways to persuade stakeholders:

1. Take accountability using your own passion

The expectation around what others will do or provide blocks the power of persuasion. Some leaders expect someone else to develop an idea for them or look for a team to plan the execution of it, but this isn’t always viable when a budget is in place. It helps to look within first. It is also common for leaders to want to hire other companies or third parties to cover some of the work, which is a problem if the budget for a concept is limited.

People who are passionate about their ideas don’t wait for anyone else to give them direction. Instead, they pave their own way. They are driven enough by the concept that they take accountability for it and don’t allow others to determine whether it lives or dies.

That’s why I tell leaders to do their own due diligence. They need to create a plan using actual data that shows they know exactly how they will win. When stakeholders see someone who is self-accountable and has a clear, well-formulated path to profit, it’s much easier for them to sign on.

2. Be scrappy

If a leader has plenty of money, time and other resources — great. But that’s often not the case. I once worked with a woman in marketing who wanted to hire a company to do a training video for a new product feature. Our budget wouldn’t allow that. So, I encouraged her to create something on her own. The immediate result? She dropped the project.

To truly push an idea through, people must figure out how to execute it within limited resources. In the latter case, I pushed back and asked my colleague what she would do if I weren’t around, and she just needed to get something out the door. A week later, she had drawn out a full storyboard. I told her to film it. She made cutouts of popsicle sticks, cardboard, and paper and filmed the entire educational video with stick figures.

Now, of course, stick-figure videos won’t work for everything. However, leaders won’t always get the low-level direction they want; part of what stakeholders seek in any venture is resourcefulness. Stakeholders take this quality as a sign that the leader is a skilled troubleshooter — and over the long haul, the ability to problem-solve on the run reduces risk, which is appealing to those who could offer support.

3. Persist and seek new paths

Historically, every generation has pioneered new ways of working, but today’s younger cohort tends to look for approval. This group often relies on external validation to gauge their performance, decide their next steps, and choose their direction — small interactions with superiors carry heavy weight for them. Rather than laying out a clear plan and asking for feedback, they lean towards seeking permission to proceed.

In these scenarios, young innovators often see “no” as the end of the line for their concept. However, aspiring leaders are willing to persist. They will find a way to push the idea through, such as pitching it to a different director. When a leader perseveres through rejection, they demonstrate the necessary grit to ensure a long-term return on the investment.

Related: If You Want to Grow Your Startup and Value, Nurture These 3 Stakeholder Relationships

When you’re fully convinced, others can be, too

When presenting an idea to a stakeholder, attitude is crucial in gaining support. If an innovator can eliminate fear and show they are going to take accountability through their own passion and due diligence, solve problems, and keep going no matter what, then they have a solid recipe for buy-in. Believe in your idea full-heartedly, otherwise, someone else might share it with the confidence you lacked. The art of persuasion starts within, and the most important person you need to convince about your idea is you.



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7 Proven Strategies to Rehabilitate Your Shattered Online Image


Opinions expressed by Entrepreneur contributors are their own.

In today’s world, your online reputation carries more weight than ever. When it takes a hit, it’s not just about work — your personal life feels the impact, too. It’s like a ripple effect that goes beyond business, affecting your connections, opportunities and even your self-esteem. Fixing things isn’t just about patching up; it’s about retaking control of your narrative.

But rebuilding your online image is like embarking on a daunting journey through a maze. It’s way more than just fixing mistakes or addressing slip-ups from the past; it’s about reshaping how people see you and earning back their trust, and that’s no walk in the park.

Related: Why You Must Monitor Your Online Reputation Before it Hurts You

Picking up the pieces

As George Santos finds out, escaping the shadow of a damaged reputation takes serious time, persistent effort and a lot of dedication. It’s not just about making things right on the surface; it’s also about convincing everyone else that the change is genuine and heartfelt. And in today’s world, where news spreads faster than wildfire and opinions are a dime a dozen, rebuilding can be a slow, tedious process. It takes a ton of patience and a rock-solid commitment to stay on course despite the constant whirlwind of online chatter and perceptions.

A strategic approach involves thoughtful, deliberate moves, from recognizing the extent of the damage to crafting a story of evolution and renewal. It’s about making every action count, engaging positively and showcasing real change. Without this clear roadmap, the journey toward rebuilding your online image remains uncertain and daunting. That’s why having a well-designed plan is crucial — it’s your compass through the digital wilderness.

Where to start

Step 1: The first step is to acknowledge that you need to do something. Stop feeling sorry for yourself or ashamed, and be prepared to reclaim control of the narrative. No longer do people associate Martha Stewart, Tiger Woods, or Ellen DeGeneres with their well-publicized scandals, something that isn’t the case for Prince Andrew or Bill Cosby.

Step 2: Foster a support system — establish a support network internally and externally, including PR specialists, legal advisors and a dedicated crisis management team.

Step 3: Implement continuous monitoring — establish ongoing monitoring systems to detect and address issues promptly, ensuring proactive protection of your brand reputation.

1. Acknowledge the weight of the situation

Admitting the gravity of a reputational crisis isn’t easy. This is something that United Airlines is still grappling with. Emotions can be overwhelming, demanding resilience and self-compassion. It’s crucial to accept the reality of the situation while understanding that recovery isn’t instantaneous. Accepting the challenges and acknowledging the hardships offers a path forward and an opportunity for growth.

To understand the scope and impact of the crisis conduct a thorough internal investigation to understand the scope and impact of the crisis. Identify the key stakeholders affected and assess the extent of the damage. Assemble a crisis management team to lead the investigation. Use a combination of surveys, interviews, and data analysis to assess the impact. Ensure transparency and regular communication with all stakeholders throughout the process. Develop a comprehensive recovery plan that includes strategies for rebuilding trust, improving policies and ensuring such a crisis does not recur. This plan should be communicated clearly to all stakeholders.

After planning, the next step is implementation. Assign responsibilities to team members for different parts of the plan. Monitor progress regularly and adjust the plan as needed based on feedback and results. After the recovery, it’s important to review the crisis and learn from it. Conduct a post-crisis review to identify what went wrong and how it can be avoided in the future. Use these insights to improve your organization’s crisis management strategies. Remember, the goal is not just to survive the crisis but to emerge stronger and more resilient.

2. Own your mistake and offer a genuine apology

The foundation for rebuilding trust starts with accountability and authentic apologies. This is why Elon Musk got on a plane and flew to Israel after some regrettable tweets. Transparently acknowledging mistakes sets the groundwork for regaining credibility. Be warned: This isn’t about providing lip service but about being genuinely apologetic and taking ownership and responsibility for doing the right thing. Authenticity becomes the cornerstone of the journey toward redemption, emphasizing the sincerity in rectifying past wrongs.

Practice empathy and humility. Reflect on your actions and understand the impact they had on others. Craft a sincere, detailed public apology addressing the issue, taking responsibility, and outlining concrete steps towards resolution. Share it publicly. Ensure it includes an acknowledgment of the mistake, the impact it had, your regret, and the steps you’re taking to rectify the situation. Remember, the goal is not just to apologize but to rebuild trust and credibility. A sincere apology is more than just saying sorry. It involves acknowledging the mistake, expressing regret, explaining what went wrong, and detailing what steps you’re taking to make sure it doesn’t happen again.

3. Take control of your narrative

Seizing control of the narrative means actively engaging in online spaces. Bud Light tried to do this but failed repeatedly. Consistently demonstrating progress, sharing valuable insights, and engaging with your audience deliberately will help you put back the pieces and construct a more robust digital presence. A proactive approach not only addresses the crisis but also shapes a positive narrative for the future. Think of the internet as having a super long memory – it remembers everything: the initial fall, as well as the comeback.

Develop a content strategy that focuses on transparency and progress. Use social media platforms to share updates and engage with your audience. Consistently share progress and valuable insights and actively engage with the affected audience. Monitor conversations and respond thoughtfully. Use social listening tools to monitor online conversations about your brand. Respond to comments and messages in a timely and thoughtful manner. Share regular updates about the steps you’re taking to address the issue and the progress you’re making. Remember, engagement is key to rebuilding trust and credibility.

Related: 7 Ways to Recover After a Reputation Crisis

4. Turn a crisis into an opportunity

Amid the chaos, seek opportunities for growth. A reputation crisis, though tumultuous, can be a catalyst for introspection, leading to profound personal or brand development. It offers a chance to evolve, prompting a reevaluation of values and goals. This is what Adidas did when they dropped Kanye West and donated the proceeds from the remaining Yeezy line to the ADL. Like Adidas, think of your online reputation as a bone and the crisis as a fracture: it will hurt, and it will take time to heal, but with the right care, it will heal and become even stronger. And remember: People love a great comeback story.

Implement internal changes. Use this crisis as a catalyst for structural or operational changes, demonstrating a commitment to improvement and ethical conduct. Use this opportunity to reassess your brand values and align them with your actions. Consider seeking external help, such as PR or crisis management consultants, to guide you through this process. Use this crisis as a catalyst for structural or operational changes, demonstrating a commitment to improvement and ethical conduct. Identify areas of your operations that need improvement. Implement changes that not only address the current crisis but also prevent future ones. This could include staff training, policy changes, or even restructuring. Communicate these changes internally and externally to demonstrate your commitment to improvement.

5. Crafting a narrative of redemption

Crafting a compelling narrative requires addressing concerns head-on. Remember: this isn’t a standard, run-of-the-mill “mea culpa” but a sincere introspection of the mistakes that were made and the resolve to learn from them, fix them, and grow from them. This is what Wells Fargo has successfully done after a horrendous scandal. Since then, they’ve demonstrated a genuine commitment to rectifying past mistakes, which helps reshape the story. It’s about creating a roadmap that aligns with rebuilding trust and credibility.

Maintain transparency in communications and consistently showcase progress towards resolving the issue. Conduct regular internal audits to identify and rectify mistakes. Implement a robust feedback system to learn from employees and customers. Regularly update stakeholders about the progress made in resolving the issue. Use various communication channels like emails, newsletters, and social media to reach a wider audience. Remember, consistency is critical to maintaining trust and credibility.

6. Be a positive force for change

Active participation in positive online interactions contributes significantly to reshaping public perception. This is what Volkswagen did so successfully after it found itself mired deep in controversy. Being a constructive and engaged member of your community showcases a renewed commitment to positive change.

Support community initiatives or causes, demonstrating a genuine commitment to positive change. Engage with your online community regularly. Respond to comments, share updates, and participate in discussions. Show your commitment to positive change not just through words but through actions. Being involved in the community goes beyond just participating in discussions. It involves supporting initiatives or causes that align with your brand values. Identify community initiatives or causes that align with your brand values and support them. This could be through donations, volunteering, or partnerships. Share your involvement on your social media platforms to inspire others and showcase your commitment to positive change.

7. Embracing change: Evolving and reshaping your digital narrative

Redemption isn’t just about rectifying past errors; it’s about embracing change, but unlike Disney, you must do so in a sensible way. Otherwise, it will backfire horribly. Embracing change sensibly involves adapting to the dynamic digital landscape and evolving your narrative into one of resilience and revival.

Continuously assess and adapt strategies to align with the evolving digital landscapes and shifting audience expectations. Stay informed about the latest trends and changes in the digital landscape. Regularly review and update your digital strategies to ensure they are effective and relevant. Conduct regular audits of your digital strategies. Use analytics to understand your audience’s behavior and preferences. Based on these insights, make necessary adjustments to your strategies. Remember, the key to success in the digital world is adaptability and continuous learning.

Embracing proactive protection

Rebuilding a shattered online image is more than just fixing errors; it’s a journey that demands resilience and constant effort. In today’s digital world, where your reputation matters a lot, recovering from a crisis means more than just patching up the visible damage. It’s about taking control of your story and earning back people’s trust. It’s a tough process that requires dedication, time, and consistent action. More than anything else, it requires a strategy – you need a detailed plan to guide each step towards redemption. Without this roadmap, finding your way through the challenges of reputation recovery becomes uncertain.



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Kevin O’Leary Defends Elon Musk, Calls Out ‘Loser States’


On Monday, a federal judge ruled that Elon Musk must testify in the U.S. Securities and Exchange Commission’s (SEC) probe that’s looking into whether or not Musk committed securities fraud when scooping up Twitter (now X) stock ahead of his acquisition of the social media platform.

Though the judge’s decision comes after a series of lawsuits between the billionaire and the regulatory agency, O’Leary Ventures Chairman and “Shark Tank” star Kevin O’Leary says that the landmark ruling could change everything for businesses.

Related: Kevin O’Leary Issues Stark Warning About Real Estate Industry

Appearing on FOX Business’ “The Big Money Show,” O’Leary was asked if businesses should be incorporated in states other than Delaware, where over 60% of Fortune 500 corporations — including Alphabet, Amazon, and CVS — are incorporated due to lenient tax policies. (Companies registered in the state that do not do business there do not have to pay corporate income taxes.)

“Absolutely, this changed everything as far as I’m concerned,” O’Leary said. “The traditional place to incorporate was always Delaware because of stable policy, we never had cases like this that questioned the will of directors or compensation of audit committees.”

The “Shark Tank” star then explained how the ruling takes Delaware “from the winner’s state column to the loser state column,” calling out other states — New York, New Jersey, Minnesota, Michigan, Massachusetts, and California — as “loser states.”

O’Leary defines these states as ones where business policies “are very unstable” due to high initiation fees, and complicated (and high) corporate and state taxes among other policies. O’Leary also reiterated that he was shocked Musk would be probed by the SEC since Twitter was incorporated in Delaware.

“I’m assuming the Supreme Court there will overturn this decision ASAP because everybody’s looking at this and saying ‘What was that?’ That was just right out of nowhere,” he said.

Though he’s defended Musk’s business practices over Monday’s ruling, O’Leary has clashed with the billionaire over corporate policies in the past.

Related: Kevin O’Leary Slams Spot Bitcoin ETF Fees, Says Not Buying

Last summer, O’Leary ripped Musk’s decision to have Tesla and X employees return to office.

“The economy has changed radically. The problem with saying everybody has to work in the office is you won’t be able to hire the best talent,” O’Leary said during an episode of FOX’s “Outnumbered” in June.

O’Leary’s estimated net worth as of Friday morning was $400 million.



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Chiefs’ Historic Consecutive Super Bowl Victories


In a remarkable display of resilience, teamwork, and exceptional talent, the Kansas City Chiefs have etched their name in the annals of history by winning back-to-back Super Bowls. This feat, last achieved by Tom Brady (TV-12) and the New England Patriots 19 years ago, is a testament to the Chiefs’ prowess on the football field.

The Chiefs’ historic back-to-back Super Bowl wins

Understanding the significance

The significance of the Chiefs’ back-to-back Super Bowl wins cannot be overstated. The Super Bowl, the annual championship game of the National Football League (NFL), is notoriously difficult to win. Teams must endure a grueling regular season, followed by a single-elimination playoff bracket, to even reach the Super Bowl. Winning it once is a significant achievement; winning it twice in a row is extraordinary.

The last team to achieve this was the New England Patriots, led by quarterback Tom Brady, 19 years ago. Known for their strategic prowess and formidable talent, the Patriots set a high bar for future teams. The Chiefs’ ability to match this accomplishment speaks volumes about their own skill, determination, and ability to perform under pressure.

The Chiefs’ journey to victory

The Chiefs’ journey to their back-to-back Super Bowl victories was not an easy one. It required not only exceptional talent on the field, but also strategic planning, effective coaching, and a team that could work together seamlessly under high-stakes conditions.

The Chiefs’ success can be attributed to a combination of factors. Their roster is filled with talented players who have demonstrated their ability to perform at the highest level. The team’s coaching staff, led by head coach Andy Reid, has also played a crucial role in their success. Reid’s strategic planning and effective leadership have been instrumental in guiding the Chiefs to their back-to-back Super Bowl victories.

Tom Brady and the Patriots: the last back-to-back champions

Before the Chiefs’ historic win, the last team to win back-to-back Super Bowls was the New England Patriots, led by quarterback Tom Brady. This occurred 19 years ago, marking a significant gap between such achievements in the NFL.

Brady, often referred to as TV-12, is widely regarded as one of the greatest quarterbacks of all time. His leadership, combined with the Patriots’ strong roster and strategic coaching, led the team to consecutive Super Bowl victories. This achievement set a high standard for future teams and established the Patriots as one of the most successful teams in NFL history.

Looking forward

The Chiefs’ back-to-back Super Bowl victories have solidified their place in NFL history. Their achievement is a testament to the team’s talent, resilience, and ability to perform under pressure. As they look forward to future seasons, the Chiefs will undoubtedly continue to strive for excellence and aim to maintain their status as one of the NFL’s top teams.

In conclusion, the Kansas City Chiefs’ back-to-back Super Bowl victories represent a significant achievement in the world of professional football. By matching a feat last accomplished by Tom Brady and the New England Patriots 19 years ago, the Chiefs have demonstrated their exceptional talent and resilience. Their accomplishment serves as a reminder of the high level of competition in the NFL and the extraordinary effort required to achieve such success.


Frequently Asked Questions

Q. Who are the Kansas City Chiefs?

The Kansas City Chiefs are a professional American football team based in Kansas City, Missouri. They have recently made history by winning back-to-back Super Bowls.

Q. What is the significance of the Chiefs’ back-to-back Super Bowl wins?

The significance of the Chiefs’ back-to-back Super Bowl wins cannot be overstated. The Super Bowl, the annual championship game of the National Football League (NFL), is notoriously difficult to win. Winning it once is a significant achievement; winning it twice in a row is extraordinary. The last team to achieve this was the New England Patriots, 19 years ago.

Q. Who was the last team to win back-to-back Super Bowls before the Chiefs?

Before the Chiefs’ historic win, the last team to win back-to-back Super Bowls was the New England Patriots, led by quarterback Tom Brady. This occurred 19 years ago, marking a significant gap between such achievements in the NFL.

Q. What factors contributed to the Chiefs’ success?

The Chiefs’ success can be attributed to a combination of factors. Their roster is filled with talented players who have demonstrated their ability to perform at the highest level. The team’s coaching staff, led by head coach Andy Reid, has also played a crucial role in their success. Reid’s strategic planning and effective leadership have been instrumental in guiding the Chiefs to their back-to-back Super Bowl victories.

Q. What does the future hold for the Chiefs?

The Chiefs’ back-to-back Super Bowl victories have solidified their place in NFL history. Their achievement is a testament to the team’s talent, resilience, and ability to perform under pressure. As they look forward to future seasons, the Chiefs will undoubtedly continue to strive for excellence and aim to maintain their status as one of the NFL’s top teams.

The post Chiefs’ Historic Consecutive Super Bowl Victories appeared first on Due.



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Insights From a Tech CEO on Building a Billion-Dollar Business


Opinions expressed by Entrepreneur contributors are their own.

I’m on a mission to meet and pick the brains of some of the most successful and innovative leaders in business. On this episode of The CEO Series, we went to the headquarters of G2 in Chicago, a software marketplace and review platform that has raised $257 million at a valuation of over a billion dollars, which makes them a unicorn.

Godard Abel, G2’s co-founder and CEO, sat down with me to share his perspective and philosophy on leadership — what it takes to manage the health of the business, engagement of employees, expectations of stakeholders and so much more.

Related: Inside Potbelly’s Recipe for Fast Casual Success

Abel previously built cloud CPQ pioneers BigMachines (which was acquired by Oracle) and SteelBrick (which was acquired by Salesforce) so his insights are invaluable to anyone hoping to launch and go big. Below are some highlights from our conversation, which have been edited for length and clarity. Watch the full video above.

The realities of achieving a unicorn status

“It was an amazing milestone. We had an amazing party. I loved becoming a unicorn. But then you wake up the next day, and you’re committed to giving at least three times that back to your investors. We raised $157 million that first round, so really we have to give them about $500 million back. So it’s a big commitment as a founder and CEO. It’s really the beginning of your next journey that hopefully ends with a successful public offering that gives those investors at least three times their money back — hopefully much more. But it’s many years of work to get to that next peak. It feels great, but it’s also a commitment to getting to that next peak.”

Related: With Over $120 Million in Sales, Dude Wipes Is No Joke. Here’s How the Company’s Chief Executive Dude Keeps Things Fun and Profitable.

His entrepreneurial beginnings

“My first business was in high school. I grew up in Pittsburgh, Pennsylvania. It was called Ultimate Car Care and I started with my best friend at the time, Joe. His dad had a nice red Corvette. We had prom coming up, so we took a picture in nice tuxedos in front of this Corvette. We wanted to do detailing for fancy cars, so we used the photo to make fliers with our phone number on it and that’s how we launched. I was born in Germany into a family of entrepreneurs. My father took over a family business from my grandfather who I always admired. My grandfather started the company in Germany in 1947, two years after WWII. He did it in the industrial part of Northwest Germany, which had gotten bombed to rubble. And I always think about that when I am facing struggles. I think wow, it’s nothing like those struggles.”

Related: Avoid These 3 Key Mistakes for Team Success in 2024

What drives him

“I think almost all entrepreneurs go through failure. Usually, you struggle for years. For almost every successful entrepreneur I meet, it comes down to this: don’t quit, keep going. And that also applies after you’ve begun to find success. We talk about our ‘peak culture’ at G2. I do think we’re meant as humans to be climbing peaks. And so in that sense, I never want to stop climbing. I’ve had good breaks and I probably could retire and just sit on the beach. But I don’t believe I would feel gratified. And frankly, I don’t think any human would. I think we’re meant to strive, we’re meant to climb, we’re meant to have a purpose. And I think entrepreneurship really gives that to me.”

Check out more profiles of innovative and impactful leaders by visiting The CEO Series archives.



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Save Nearly 75% on Microsoft Office, on Sale Now for Just $60


Disclosure: Our goal is to feature products and services that we think you’ll find interesting and useful. If you purchase them, Entrepreneur may get a small share of the revenue from the sale from our commerce partners.

Running a business and operating as a freelancer are both taxing and require a lot of different output. From writing cover letters or sales emails to generating decks, tracking expenses with capable spreadsheet software, and so much more — you need a reliable office suite. And who better than Microsoft Office, which is known and loved by entrepreneurs, small businesses, and solo ventures around the world?

You can get a lifetime license to Microsoft Office Professional 2021 for Windows or Mac on sale for $219.99 (reg. $59.97).

Each of these lifetime license opportunities comes with a download key that will put these programs on one select computer for life:

The Windows version also comes with Publisher and Access. Mac users need to make sure they have Version 12 Monterey or newer, and Windows users need Windows 10 or Windows 11, which is a versatile and capable new-age operating system that’s quite affordable.

It’s also worth clarifying that this is not Microsoft 365. Rather than being a monthly or annual subscription that you need to revisit, this deal features a one-time payment for a lifetime of access structure. Take the leap and discover what it can do for your business and daily operations.

One recent five-star reviewer wrote, “Upgraded from MS ’18 — a huge improvement.” Overall verified purchasers rate this deal that can support your business an average of 4.6/5 stars.

For a limited time, take advantage of these lifetime deals on Microsoft Office:

StackSocial prices subject to change.



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Why Super Bowl Commercials Are the Ultimate Marketing Play


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Of the estimated 113+ million viewers who tuned in for the Super Bowl LVII in 2023, around 43% tuned in primarily for the advertisements — a far cry from those of us who groan at even 15-second-long ads. Super Bowl commercials have become a cultural phenomenon, with audiences anticipating creative spins from familiar brands and often comparing their favorites online afterward. While plenty of companies have secured these behemoth ad slots only to fumble the ball, many have stood the primetime test. By examining the patterns and themes of some of the most successful Super Bowl ads, business leaders can learn from the ultimate marketing play.

Related: What Super Bowl Ads Can Teach Entrepreneurs About Marketing

1. Emotion gets ads to the end zone

In fact, one of the most memorable and impactful Super Bowl commercials tugged at the heartstrings of the masses, opting for pathos in the form of puppies. “Puppy Love,” the classic Budweiser Clydesdales ad that debuted in 2014, appealed to human consumers not through the classic can-and-condensation combo but via an unlikely animal friendship between a Clydesdale and a golden retriever puppy.

With subtle themes of rustic patriotism and all-American heroism, the Belgian multinational brewing company wooed viewers via man’s best friend — and barely featured their product at all. In 2016, it was ranked as the most popular ad ever to air in the 50-year history of the NFL’s premier event. The lesson here is clear: wholesome content appeals to almost everyone, and authenticity is universal — eclipsing predictable, emotionally empty product placement.

When planning our 2005 “What Did You Ever Do Without Them?” commercial for Post-It notes, the 3M team took the same tack, opting for cuteness that resonates with a general audience. While this sentiment does play well, what doesn’t make the cut are the unique challenges of filming with unpredictable (albeit adorable) animals.

2. Americans huddle up for humor

Whether it’s a torrential downpour of lemons forecasted by Budweiser, Homer Simpson swiping his Mastercard or the rapid transitions and smooth-talking of the infamous Old Spice guy, Super Bowl audiences are looking for laughs between plays. Since laughter is shown to improve short-term memory, funny commercials are far more memorable, and so are the brands/products they represent.

While one-hit-wonders may have their moment, brands that establish likable recurring characters in their ads are especially adept at building brand awareness and memory recall of the hero products advertised. The average American will likely recognize Progressive’s iconic associate Flo, Geico’s recently-revived Caveman, Allstate’s mischievous Mayhem man and even Liberty Mutual’s seemingly inescapable LiMu Emu. The combination of clever humor and unique, original characters makes for an effective commercial that will continue to build and enhance brand awareness for years to come.

Related: 4 Must-Haves for Brands Considering TV Commercials

3. Social issues are shared goals

More than ever, Super Bowl commercials are addressing social issues, reflecting a shift in consumer preferences toward purpose-driven brands. By aligning themselves with meaningful causes and communicating their commitment to societal issues, brands aim to foster a positive image and build loyalty.

For example, Dove’s “Real Strength” commercial (2015) challenges stereotypical gender roles, including what it means to be a “real man”; Nike supported Colin Kaepernick’s social activism by featuring Kaepernick in their 2019 “Dream Crazy” ad. Of course, for these allegiances/political stances to be effective, companies must practice what they preach — which is to say that authentic initiatives within the company must also back up these public allyships. Otherwise, companies run the risk of a backlash similar to that against Budweiser following their controversial Dylan Mulvaney partnership.

Related: 3 Questions Pepsi Should Have Asked Before Releasing Its Kendall Jenner Ad

4. Pass the ball to the consumer

Ads that end with a Call to Action go beyond traditional one-way communication, inviting audiences to leave a lasting impact. One effective example was Coca-Cola’s 2014 “#AmericaIsBeautiful” ad, which encouraged viewers to share their own moments of beauty using the company’s hashtag. The genius of this hashtag is in its simplicity; much like Budweiser’s “Puppy Love” ad, which featured a minimal branded product, #AmericaIsBeautiful celebrates the country rather than Coca-Cola. Impressively, the owned hashtag created an onslaught of positive conversation around the brand without actually using any branding. This interactive element cultivated a trend of user-generated content while extending the reach of the company’s campaign and engagement.

5. Celebrities are the MVPs

Whether it’s a cranky pre-Snickers bar Betty White, Ryan Reynolds parking a Hyundai or Harrison Ford chatting with an Amazon Alexa, brands often turn to celebrities to boost the appeal of their Super Bowl commercials. When humor and emotional substance may be lacking, there’s no substitute for star power, and when companies can combine clever scripts with well-known faces, a viral moment is all but guaranteed. That said, companies must be careful when seeking celebrity endorsements — choosing a celebrity who resonates with the targeted audience and whose image/voice aligns with the company’s brand values is essential.

With every Super Bowl, business leaders can become the brand consumers root for. Super Bowl commercials provide a unique and colossal opportunity to capture the attention of tens of millions of people who are not only exposed to the commercials but also look forward to them. Ultimately, the most successful are those who entertain and effectively communicate their brand’s message and values.



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